Business and Leisure Services Limited Liability Company
GENERAL TERMS AND CONDITIONS
1. General provisions
1.1. These General Terms and Conditions (hereinafter: GTC) summarize the following contractual content:
1.1.1. the operator and service provider, Business and Leisure Services Kft. (hereinafter: the Service Provider), enters into a contract for the provision of accommodation services and other services – which can be found on the Service Provider’s website at https://bandls.hu/esemenyek/ – with persons using its services (hereinafter: Guest);
1.1.2. the rules applicable to the use of the services provided by the Service Provider through the website https://bandls.hu, in particular the rights and obligations of users of the webshop available on the website (hereinafter: Webshop or Online Store) (Buyer or Customer).
Details of the Service Provider:
Name of accommodation: Béke 10 Apartment House
Name of operating company: Business and Leisure Services Kft.
Tax number: 32447512-2-05
Company registration number: 05-09-037306
Address of Béke 10 Apartment House: 7773 Villány, Béke utca 10.
Registered office of the company: 3525 Miskolc, Cserhát utca 48, 1st floor, door 2
Website: https://bandls.hu
Email address: booking@bandls.hu
Telephone: +36 70 743 7773
Contact details of the Online Store:
Postal address: Business and Leisure Services Kft.; 3525 Miskolc, Cserhát utca 48, 1st floor, door 2
Telephone: +36 70 743 7773
E-mail: booking@bandls.hu
Domain address of the Online Store: https://bandls.hu/uzlet/
1.2. In matters not regulated in these GTC, the Hungarian laws and official regulations in force at any time governing the Service Provider’s activities, as well as the provisions of the Civil Code, shall apply without any special stipulation.
1.3. These GTC do not contain individual terms; however, this does not exclude the existence and possibility of agreements and contracts concluded under individual terms, for example with travel intermediaries, tour operators, travel agencies, other intermediary sites, event and program organizers, restaurants, wineries, as well as service providers and private individuals meeting certain conditions.
1.4. The Service Provider reserves the right to amend these General Terms and Conditions, in whole or in part, at any time. The Service Provider shall publish the current effective GTC on its website. The GTC shall remain in force as long as the Service Provider provides the service. These GTC are effective from 27 May 2024 for an indefinite period.
1.5. The service operated by the Service Provider is available from Hungary and from abroad.
1.6. If you have any questions regarding these GTC, the online store, its use, the products, the purchase process, or the delivery process, you are entitled to contact the Service Provider using any of the contact details specified above.
2. Service
2.1. The service provided by the Service Provider is other temporary accommodation service and, in connection with it, other tourism and hospitality-related services. The provisions of these GTC apply to these services, especially the rules concerning payment obligations and liability issues.
2.2. The accommodation is primarily rented out as a whole, for families and groups of friends belonging together. The maximum capacity of the accommodation is up to 4 persons. By prior agreement, it is also possible to accommodate a smaller number of persons, with fewer bedrooms used.
2.3. By prior agreement, it is possible to accommodate a further maximum of 2 persons on an extra bed / sofa, subject to additional costs.
2.4. The Service Provider is not physically present at the accommodation. The Guests, as contracting parties, use the two-bedroom, two-bathroom, fully equipped guesthouse located at 7773 Villány, Béke utca 10, with a fully equipped kitchen, living-dining room, fenced yard, garden furniture and parking, together with its services, as other accommodation for holiday and recreational purposes, at their own responsibility.
2.5. The Service Provider makes the equipment and furnishings located in the house and in the garden of the accommodation available to the Guests during their stay, including the careful and proper use of the garden electric grill. Guests may use these items of equipment and furnishings at their own responsibility.
3. Contracting parties
3.1. The services provided by the Service Provider are used by the Guest. If the order for the services is placed by the Guest directly with the Service Provider, the Guest shall become the contracting party. The Service Provider and the Guest together, provided that the conditions are met, become contracting parties (hereinafter: Parties).
3.2. Acceptance of the Contractual Terms by the Guest is a prerequisite for purchasing and using the service. It shall be deemed acceptance of the Terms if the Guest uses the service provided by the Service Provider.
3.3. If the order for the services is placed with the Service Provider by a third party on behalf of the Guest (hereinafter: Intermediary), the terms of cooperation shall be governed by the agreement between the Service Provider and the Intermediary. In such case, the Service Provider is not obliged to examine whether the third party lawfully represents the Guest.
4. Method and conditions of using the service
4.1. Upon a verbal (in-person or telephone) or written (e-mail, social media) inquiry from the Guest, the Service Provider sends its written offer. If no written order is received within 72 hours from the sending of the offer, but no later than by the validity date specified in the offer, or if the offer is not accepted, the Service Provider’s offer commitment shall cease and the offer shall be deleted.
5. Methods of concluding the Contract and the content of the Contract
5.1. The Contract is concluded by the Guest’s written acceptance of the offer, followed by the Service Provider’s written confirmation. It is therefore deemed a Contract concluded in writing, and at the same time constitutes automatic acceptance of the booking and cancellation terms, the GTC, and the house rules of the accommodation. The Contract applies to the services and conditions specified in the last offer preceding the confirmation.
5.2. A booking, agreement, amendment, or verbal confirmation by the Service Provider made verbally shall not constitute a contract.
5.3. The Contract for the use of accommodation and other services is concluded for a fixed period, for the length of stay specified in the confirmation.
5.4. If the Guest permanently leaves the accommodation before the expiry of the fixed period, the Service Provider shall be entitled to the full consideration for the service stipulated in the Contract. The Service Provider is entitled to resell the accommodation vacated before the expiry date.
5.5. A condition for using the accommodation service is that Guests prove their identity in accordance with legal requirements before occupying the accommodation. (Act CLVI of 2016, Chapter II/A.) Only the person in whose name the booking is made and their fellow travellers are entitled to occupy the accommodation. If the Guest in whose name the booking is made does not appear and has not previously requested a change to the booking name, the accommodation may not be occupied by the presumed fellow travellers.
5.6. By requesting the service, the Guest expressly consents to the Service Provider and its representative making photocopies of their identification documents containing personal data and processing their data.
5.7. Only Guests whose data have been registered at check-in may stay at the accommodation. Persons not included in the accommodation’s guest registration system may not stay on the premises after 22:00.
5.8. Any amendment and/or supplement to the Contract requires a written agreement signed by the Parties.
6. Start and end of accommodation / check-in and check-out
6.1. The Guest is entitled to occupy the accommodation from 14:00 until 18:00 on the agreed day.
6.2. The Guest may occupy the accommodation only if the deposit, amounting to 30% of the total accommodation fee and 50% in high season, has been paid no later than at the time of check-in.
6.3. High season includes every weekend between 1 May and 1 November of the year (bookings involving Friday, Saturday and Sunday), the period of announced events in Villány, and the New Year’s Eve holiday. The Guest may secure a high-season booking by paying 50% of the total accommodation fee.
6.4. The remaining 70% of the accommodation fee (50% in high season) must be paid by the Guest at check-in; however, at the Guest’s express request, it may also be paid later on the basis of a separate prior agreement with the Service Provider. The Guest must pay the outstanding debt, meaning the remaining amount of the accommodation fee, no later than at check-out on the day of departure.
6.5. If the Guest does not appear by 18:00 on the check-in day stated in the confirmation, and has not informed the Service Provider in writing about late arrival by 14:00 on the day of arrival, the Service Provider has the right to withdraw from the Contract and, if possible, sell the released capacity.
6.6. Depending on current occupancy, the Guest may occupy the accommodation before 14:00 on the day of check-in. Early check-in as a service is available for a fee. The request for this service must be indicated to the Service Provider at least 24 hours before arrival so that the accommodation can be made available to the Guest.
6.7. The Guest must leave the accommodation by 10:00 on the day of departure, unless the Guest’s booking provides otherwise, for example late check-out, or if the Guest uses late check-out as a paid service. The accommodation cannot guarantee late check-out in every case, as it depends on the occupancy of the accommodation and the number of arriving Guests on the day of check-out. The request for late check-out must be indicated to the Service Provider at least 24 hours before check-out.
7. Extension of accommodation
7.1. Extension of the stay by the Guest requires prior consultation with and consent from the Service Provider.
7.2. If the Guest does not vacate the accommodation by 10:30 on the day indicated as the departure day at check-in, and the Service Provider has not previously consented to the extension of the stay, the Service Provider is entitled to invoice the price of the accommodation for one additional day, and at the same time the Service Provider’s service obligation shall cease.
8. Prices
8.1. The price of the accommodation is available on the website for information purposes. The indicative price always includes the nightly price for the normal booking period. The indicative price is the highest price that may be charged by the accommodation, from which the accommodation typically applies a lower price in practice.
8.2. In accordance with its pricing policy, the Service Provider is entitled to deviate from the indicative price at any time and to any extent in a direction favourable to the Guest.
8.3. The indicative price refers to the daily accommodation price, which includes accommodation only and does not include catering, for which a separate package must be ordered.
8.4. In addition to daily accommodation prices, the Service Provider also applies various package prices depending on the content of the packages.
8.5. The Service Provider may price its capacities dynamically, meaning that the general level of demand for the requested period and the current occupancy of the accommodation at the time of booking determine the daily prices and package prices of the accommodation.
8.6. Current daily prices can be found on the website (https://bandls.hu) for information purposes, or the Guest may request an individual quotation using any of the contact details listed under the contact menu item of the website (https://bandls.hu/kapcsolat).
8.7. The prices of other services are subject to individual discussion. The list and descriptions of other services can be found on the website (https://bandls.hu) by clicking on the relevant menu item. At the Guest’s request, the Service Provider sends an individual quotation for the given service.
8.8. The Service Provider is entitled to differentiate its prices based on the physical characteristics of the accommodation, guest characteristics, payment, cancellation and booking terms, and the sales channels used.
8.9. When communicating prices, the Service Provider indicates the tax content of the prices (VAT, tourist tax) at the legally regulated rate applicable at the time of the offer. The published prices include the VAT specified by law, but do not include the tourist tax, which must be paid on site. The Service Provider shall pass on to the Contracting Party any additional burdens arising from changes in the applicable tax laws (VAT, tourist tax), with prior notice.
8.10. In special cases, such as group bookings or events, the Service Provider has the right to determine and apply terms and prices set out in an individual contract.
9. Discounts
9.1. The Service Provider is entitled to provide pre-announced discounts (loyal customer, student, early booking discount, etc.) and non-announced discounts (last minute, etc.).
9.2. Discounted daily prices and discounted package offers are announced on the accommodation’s website or social media platforms. However, the accommodation is also entitled to provide discounts not published on the website. Such discounts may be used by the Guest only if they contact the accommodation directly and request an offer.
9.3. The announced discounts always apply to individual accommodation bookings.
9.4. Discounts cannot be combined. However, the accommodation has the right to combine certain discounts in justified cases.
9.5. We provide the following discounts for children:
– from 0 to 4 years of age, if accommodated in the same bed as their parents or in a cot, the accommodation of children is free of charge up to the number of adults staying at the accommodation.
9.6. When requesting an offer, the number and age of children must be provided before the prices are calculated. The prices calculated in this way already include the child discount described above.
9.7. The date of birth is decisive for determining the child’s age.
9.8. If the number of children significantly exceeds the number of adults specified in the booking, the accommodation has the right to deviate from these conditions.
9.9. Child discounts may apply to several of our services.
10. Payment and cancellation terms
10.1. Unless the Service Provider communicates different terms on its website or other direct channels (telephone, e-mail, social media) due to extraordinary events (e.g. epidemic, natural disaster, economic crisis, extreme weather conditions, terrorist act, etc.), or unless different terms are specified in its offer, the payment and cancellation terms are as follows (hereinafter: Normal Payment and Cancellation Terms):
– Within 3 days from the sending of the confirmation, the Guest must settle the deposit with the Service Provider.
– The deposit may be paid by instant bank transfer, direct bank transfer to the bank account number of Business and Leisure Services Kft. indicated in the confirmation, or by providing the serial number of a valid gift voucher issued by Business and Leisure Services Kft.
– If the deposit is not paid within the 3-day deadline from the sending of the confirmation, and the parties have not agreed on another deadline upon the Guest’s written request and the Service Provider’s written consent, the Service Provider may withdraw from the Contract.
– In the case of bank transfer, the Guest must endeavour to ensure that the deposit amount is credited to the Service Provider’s bank account within 3 days following the confirmation. If this does not happen, the Guest can and must prove to the Service Provider that the transfer has been made by means of a statement issued by the Guest’s account-keeping financial institution confirming the transfer.
– The Service Provider is not obliged to warn the Guest of the expiry of the deadline in a reminder letter; however, it is obliged to inform the Guest in writing of the cancellation of the booking, which occurred due to failure to pay the deposit.
– In the event of withdrawal occurring from the 14th day to the 7th day before the confirmed arrival date, the amount of the penalty shall equal the deposit amount, i.e. 30% of the total accommodation fee, or 50% in high season.
– In the event of withdrawal on the 7th day before the confirmed arrival date or from the 7th day until the day of arrival, including no-show, the amount of the penalty shall equal the full accommodation fee.
– In any case, the Guest must pay to the Service Provider any penalty debt incurred, whether due to cancellation within 14 days, previously missed deposit payment, or, in the case of cancellation within 7 days, the remaining second 70% accommodation fee, or 50% in high season.
– In certain cases, force majeure, the Service Provider has the right to waive the penalty debt.
– If force majeure does not apply and the Guest fails to settle the penalty debt even upon the express request of the Service Provider, the Service Provider places the Guest on a so-called “blacklist” and is entitled in the future to refuse its services to such “blacklisted” Guest.
– If the Contracting Party is a business organization, including companies, social organizations, churches, municipalities, municipal institutions, state organizations and their institutions, etc., the Contracting Party / Customer is obliged to pay the penalty due in the event of withdrawal to the Service Provider even if the accommodation fee would otherwise be borne directly by the Guest.
– If the Contracting Party secured the use of accommodation services by paying a deposit but does not arrive on the day of arrival and no written cancellation or notification of late arrival is received, the Service Provider shall enforce the deposit amount as a penalty and may legitimately demand the remaining 70% of the accommodation fee from the Guest. Furthermore, after 18:00 on the day of arrival, the Service Provider has the right to sell the capacity thus released.
10.2. Guests booking the service understand the legal implications and nature of the penalty and agree to pay the amounts specified above as a penalty in the cases defined above.
10.3. The Service Provider has the right to deviate from the Normal Payment and Cancellation Terms. If this occurs due to extraordinary events, the Service Provider shall ensure that the Guest is informed of the new terms. If the Service Provider deviates from the Normal Payment and Cancellation Terms due to individual circumstances and conditions, the payment and cancellation terms applicable to the Parties shall be included in the Contract.
11. Method of payment, guarantee
11.1. The deposit may be paid using the payment methods listed in Section 10.1. The remaining 70% of the accommodation fee, or 50% in high season, may be paid by the Guest on site in cash, in HUF or EUR, or also by bank transfer to the indicated account number. Any costs related to the use of any payment method shall be borne by the contracting Guest.
11.2. Other services used during the stay shall be settled at departure with the Service Provider’s representative, or at the place of service when using the services, in cash, in HUF or EUR, or by bank transfer. Any costs related to the use of any payment method shall be borne by the contracting Guest.
12. Refusal to perform the Contract; termination of the service obligation
12.1. The Service Provider is entitled to terminate the accommodation service Contract with immediate effect and thus refuse to provide the services if:
– the Guest does not use the accommodation or facility provided, including its surroundings and the parking area, or its accessories and equipment as intended;
– the Guest does not occupy the accommodation by 18:00 on the day indicated as the arrival date and/or the Service Provider has not previously consented to late arrival, or does not vacate the accommodation by 10:30 on the day indicated as the departure date and/or the Service Provider has not previously consented to extension of the stay;
– upon arrival at the accommodation, the Guest does not prove their identity in accordance with the applicable laws;
– the Guest behaves in an objectionable or rude manner with regard to the safety and order of the accommodation and its employees/agents, is under the influence of alcohol or drugs, threatens, insults, or otherwise behaves unacceptably;
– the Guest suffers from an infectious disease;
– the Contracting Party fails to meet the deposit payment and further payment obligations specified in the Contract by the specified deadline;
– the Guest violates the prohibitions described in the house rules, for example violation of the smoking ban, pets, etc.
12.2. If the Contract between the Parties cannot be performed due to force majeure, the Contract shall terminate.
13. Rights of the Guest
13.1. By concluding the accommodation service contract, the Guest becomes entitled to the customary and intended use of the rented premises, and to the customary use of the facilities of the accommodation establishment that are made available to Guests in the usual manner and without special conditions, such as parking.
13.2. The Guest is entitled to use the furnishings and equipment of the accommodation as intended. The Guest is entitled to use the air-conditioning, kitchen appliances and equipment, internet and TV devices, and the garden grill located in the Service Provider’s guesthouse only with proper knowledge and in a proper and careful manner.
13.3. The Guest may lodge a complaint regarding the performance of the services provided by the Service Provider during the stay at the accommodation. The Service Provider undertakes to handle complaints submitted to it in writing during this period in a provable manner, or recorded in the Guest Book. In the event of any problem arising during the stay, the Service Provider can be reached by telephone at the indicated number or in writing at booking@bandls.hu, in order to resolve the problem as soon as possible. The Guest’s right to complain ceases after leaving the accommodation; thereafter, the Service Provider will not accept any complaints or claims.
14. Obligations of the Guest
14.1. Payment of the agreed fee: the deposit must be paid by the deadline specified in the confirmation, and the remaining accommodation fee and the consideration for services used on site must be paid no later than check-out.
14.2. A condition for using the accommodation service is that Guests prove their identity in accordance with legal requirements before occupying the accommodation (Act CLVI of 2016). The Service Provider assumes no liability in any form for incorrect data provided by the Guest when providing their data, or for damages arising therefrom. The Guest acknowledges that during the contractual relationship, they must notify the Service Provider in writing within 3 days of becoming aware of any change in the data provided during identification.
14.3. Food and drink may be consumed at the accommodation only to a limited extent and in a manner that preserves the condition and cleanliness of the accommodation.
14.4. It is prohibited to hold gatherings or parties at the accommodation that disturb the peace of others. Furthermore, the rules of peaceful and quiet coexistence must be observed throughout the entire area of the Service Provider, meaning that the rest of neighbours and other persons must not be disturbed, and behaviour falling outside the bounds of good taste is prohibited.
14.5. Before putting into operation any electrical devices brought into the accommodation by Guests that do not fall within normal travel needs, the consent of the Service Provider must be obtained.
14.6. Guests may park, for a fee, except in the case of certain package offers, on the property located near the accommodation at 7773 Villány, Béka utca 11.
14.7. Traffic in the parking area must comply with the Highway Code. The permitted speed of motor vehicles is 5 km/h.
14.8. Please dispose of waste in the waste bins located on the Service Provider’s premises and in the waste bins placed in the rooms.
14.9. It is prohibited to remove furniture, furnishings, decorative and utility items, or any other tools and objects owned by the Service Provider from their original place, relocate them, or remove them from the Service Provider’s premises.
14.10. The Guest may use the tools and equipment located on the Service Provider’s premises exclusively at their own responsibility, while mandatorily complying with the posted instructions for use/operation.
14.11. Pursuant to the implementation of Act XLII of 1999 on the protection of non-smokers, smoking is permitted at the accommodation only in designated areas. Accordingly, smoking, and all forms thereof, including electronic cigarettes, IQOS, hookah, etc., are prohibited in the enclosed rooms of the accommodation, including the rooms, common areas and balconies, except in designated smoking areas. The Service Provider has placed the notices calling attention to the obligation to comply with the referenced legislation in the areas prescribed by law. The Service Provider’s employees/agents are entitled to warn Guests and any other persons staying on the Service Provider’s premises to comply with the law and to cease unlawful conduct. Guests and any person staying on the Service Provider’s premises are obliged to comply with the law and to comply with any instructions. If the operator of the accommodation is fined by the competent authority under the referenced legislation due to the unlawful conduct of any Guest or other person staying on the Service Provider’s premises, the operator reserves the right to pass on the amount of the fine to the person engaging in the unlawful conduct and to demand its payment from that person. In the case of smoking in the rooms and in all indoor areas of the accommodation, the Service Provider is entitled to charge the Guest an extra cleaning fee of EUR 100, i.e. one hundred euros.
14.12. In the event of fire, please immediately notify the Service Provider at the telephone contact indicated on the website. In the event of fire or any other alarm, Guests are obliged to leave the rooms and the areas of the accommodation as soon as possible in accordance with the information displayed there.
14.13. The Guest is liable for damage caused by improper use of objects and equipment. The Service Provider may legitimately claim from the Guest the monetary value of the damage caused. The Guest is obliged to compensate the Service Provider for damage caused by the Guest, their companion, or persons under their supervision.
14.14. Upon occupying the accommodation, it is the Guest’s responsibility to check the existence of the equipment listed in the room inventory displayed in the rooms. In the event of any discrepancy, the Service Provider must be notified immediately upon occupying the accommodation. Upon departure, the Service Provider checks the existence of the equipment. In the event of any shortage, the Guest is obliged to compensate the damage.
14.15. The Guest shall ensure that children under the age of 18 who are under their responsibility stay in the Service Provider’s facilities only under adult supervision.
14.16. The Guest must immediately report any damage suffered by them to the Service Provider using its contact details, and must provide the Service Provider with all necessary data required to clarify the circumstances of the damage event or, if applicable, to prepare a police report / conduct police proceedings.
14.17. The Guest expressly acknowledges that a camera system is operated at the gate entrance of the facility for personal and property protection purposes, and the recordings of such system are deleted in accordance with the applicable legal provisions.
14.18. The Guest, including visitors arriving to a Guest staying at the Service Provider and persons travelling together with the Guest, is obliged to use the buildings of the facility and their immediate surroundings properly, without disturbing neighbours or other persons.
14.19. Upon departure, the Guest is obliged to hand over the keys to the property to the Service Provider. In the event of failure to do so, or loss or destruction of the key, the Service Provider is entitled to charge compensation for the given key, which the Guest must pay upon departure.
14.20. All Guests are obliged to comply with the house rules. The House Rules are available on the website (https://bandls.hu).
14.21. Guests staying at the accommodation may receive visitors only if they have notified the Service Provider in advance. The visitor must leave no later than 22:00. If the visitor does not leave by 22:00 at the latest, the visitor shall be treated as a staying guest and the accommodation fee shall be charged to the Guest.
15. Bringing pets
15.1. Pets may not be brought into the accommodation for hygiene reasons and in view of the increasing number of allergic illnesses. In the case of pets brought in without permission, the Guest shall be liable to pay compensation to the accommodation in the amount of EUR 250, i.e. two hundred and fifty euros, which includes the related additional cleaning costs. In addition, the Guest shall also be individually liable to compensate for injuries and damage caused by animals.
16. Rights of the Service Provider
16.1. The Service Provider has the right to retain the 30% accommodation cost amount, or 50% in high season, received for accommodation services ordered and finalized by the Guest but not used by the Guest, and to demand payment of further amounts in accordance with these GTC and the booking and cancellation terms. By booking / using the service, the Guest expressly acknowledges their obligation to pay a penalty.
16.2. The Service Provider has the right to refuse or terminate accommodation services in the cases set out in Section 12.1.
16.3. No reception providing permanent duty operates on the Service Provider’s premises; however, the Service Provider’s employees/agents are available at the indicated contact details and are entitled to check Guests entering and leaving, establish their identity, and in justified cases inspect vehicles upon exit.
16.4. If the Guest fails to fulfil their obligation to pay the fees for services used or ordered but not used and subject to penalty/payment, the Service Provider shall have a lien to secure its claims, which it may enforce on the Guest’s personal belongings brought by the Guest to the accommodation. The rules of the lessor’s lien shall apply accordingly to this lien. As long as the lien exists, the Service Provider may prevent the removal of assets subject to the lien. If the item used as a pledge is a motor vehicle owned by the Guest, its retention as pledged property applies exclusively to the pledged property and shall in no way restrict the personal freedom of movement of the Guest or persons travelling with them. Persons may leave the facility without any other restriction. In addition to enforcing the lien, the Service Provider may place the Guest on a “blacklist”, on the basis of which it may refuse its services to the Guest in the future.
17. Obligations of the Service Provider
17.1. The primary obligation of the Service Provider is to provide the accommodation and other services ordered under the Contract in accordance with the valid regulations and service standards. The Service Provider continuously provides the service to the Guest in return for the Guest fulfilling their payment obligation.
17.2. The Service Provider is also obliged to investigate the Guest’s written complaint, record it in writing, and, in the case of a justified complaint, take the necessary, justified and reasonably expected measures. The Service Provider investigates reports and complaints in all cases within 30 days and informs the Guest of the result of the investigation in the same manner as the report was made. The Service Provider keeps records of reports and complaints. The Service Provider shall act without delay to correct any error reported by the Guest that proves to be real as a result of the investigation and falls within the Service Provider’s sphere of interest.
17.3. For the peace of others on the Service Provider’s premises, making noise is prohibited from 22:00 until 7:00 in the morning, including watching television and listening to music at disturbing volume inside the rooms. In the event of a complaint made by another person, the Service Provider is obliged to call upon the Guest who fails to comply with this to cease the disturbing conduct.
18. Illness or death of the Guest
18.1. In the event of the illness/death of the Guest, the Service Provider claims cost compensation from the relative, heir, or invoice payer of the sick/deceased person in respect of any medical and procedural costs, the consideration for services used before the death, and any damage caused to equipment and furnishings in connection with the illness/death.
18.2. In the event of the Guest’s unforeseeable illness occurring within 14 days prior to arrival, or the death of the Guest or their relative, the Service Provider may waive payment of the penalty. However, if suspicion of abuse arises, the Service Provider is not obliged to waive the penalty due to it under the normal payment and cancellation terms.
19. Security of data processing
19.1. When contacting us through our website, providing name, telephone number and e-mail address is mandatory. By recording and sending the data, the User consents to the processing and use of the data provided for the purpose of contact, including providing information and communication related to bookings.
19.2. The User / Guest is responsible for the accuracy of the personal data provided.
19.3. The Service Provider protects the data, in particular against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as accidental destruction and damage, in accordance with the rules set out in a separate “Privacy Policy”.
19.4. The Service Provider, together with the server operators, ensures the security of the data.
19.5. The personal data provided by the User / Guest may be accessed only by the employees/agents/subcontractors of the data controller, and, in the case of bookings made through intermediary sites, by partner service providers participating in the data processing.
19.6. The Service Provider does not disclose personal data to third parties, except on the basis of the prior and express consent of the data subject.
19.7. The User / Guest acknowledges that the Service Provider is obliged by legal authorization to disclose personal data to the requesting authority if the legal conditions for doing so exist. The User / Guest may not object to data disclosure based on law, an official decision or a court decision.
19.8. The detailed data processing notice is available on our website under the “Privacy Notice” menu item (https://bandls.hu/).
19.9. By accepting the General Terms and Conditions, the Guest acknowledges that the Service Provider is entitled to use their data, primarily e-mail address and telephone number, for marketing purposes, for example newsletter. In the case of a newsletter, the Service Provider ensures the possibility of unsubscribing.
20. Liability of the Service Provider for damages
20.1. The Service Provider does everything reasonably expected of it to ensure the safety of Guests using the service and draws their attention to possible sources of danger.
20.2. The Service Provider assumes no liability for personal belongings located on the accommodation premises or in the free parking area, or for personal injuries arising from improper use of the house and its surroundings, or for damage caused in the house.
20.3. The Service Provider’s liability does not extend to damage events caused by an unavoidable cause outside the scope of the Service Provider’s employees/agents and Guests, or caused by the Guest themselves.
20.4. In justified cases, the Service Provider may designate places on its premises where Guests may not enter. The Service Provider assumes no liability for any damage or injury suffered by the Guest in such places.
20.5. The Service Provider is also not liable for damage arising from improper use.
21. Confidentiality
21.1. During the performance of its obligations set out in the Contract, the Service Provider is obliged to act in accordance with the rules of the law on the protection of personal data and the publicity of data of public interest.
21.2. During the performance of their Contract, the Parties shall treat all facts, data and information that come to their knowledge as business secrets under Act LIV of 2018 on the protection of business secrets. The Parties undertake an unlimited confidentiality obligation towards third parties outside this legal relationship in respect of all information, other data and facts, expressly but not exclusively those contained in the Contract, that constitute business secrets and come to their knowledge (hereinafter: Secret). The Parties may provide any information about such information to third parties, whether legal or natural persons, only and exclusively with the prior written consent of the other contracting Party.
22. Force majeure
22.1. Any cause or circumstance, for example epidemic, war, fire, natural disaster, extreme weather conditions, power shortage, strike, over which the party has no control (force majeure) shall release either party from the performance of its obligations arising from the Contract as long as such cause or circumstance exists.
23. Place of performance and law applicable to the legal relationship of the parties; competent court
23.1. The place of performance is the place where the accommodation facility is located, physically at 7773 Villány, Béke utca 10.
23.2. In relation to all disputes arising from the accommodation contract and related to the Service Provider, depending on the subject matter / value limit, the Siklós District Court or the Pécs Regional Court shall have jurisdiction.
23.3. The legal relationship between the Service Provider and the Guest shall be governed by the provisions of Hungarian law.
24. Data of visitors to our website
24.1. When visiting the website operated by the Service Provider, the Service Provider records neither the user’s IP address nor any other personal data. Searching during visits to the website is provided freely and anonymously. The Service Provider uses anonymous internet visits exclusively for statistical purposes, to optimize its online presence, and to increase system security. The recorded data do not contain any personal data.
24.2. The Service Provider treats all data and facts relating to Users / Guests confidentially and uses them exclusively for its own research and statistical purposes.
24.3. The Service Provider assumes no liability for its former pages that have already been deleted but have nevertheless been archived through the operation of internet search engines. The operator of the search engine must arrange for their removal.
25. General terms and conditions relating to the webshop specified in Section 1.1.2 of these GTC
25.1. The Buyer using these services acknowledges that by sending an order through the webshop at https://bandls.hu/uzlet/ (hereinafter: Webshop or Online Store), which entails a payment obligation, a sales contract is concluded between the Buyer as purchaser and the Service Provider as seller.
The language of contract conclusion is Hungarian. The Buyer further acknowledges and declares that they know, consider binding upon themselves, and accept these GTC.
The Buyer receives detailed information about the essential characteristics of the wines available in the Online Store and orderable by the Buyer, such as wine region, alcohol content, etc., on the interface https://bandls.hu/uzlet/ before selection and ordering.
25.2. Purchase process
25.2.1. Selecting the product: By clicking on the name or photo of the selected product, the Buyer can view a more detailed description of the product. The prices of individual products can be viewed on https://bandls.hu/uzlet/, or on the product information page and, after selection, in the cart. Product prices are specified in Hungarian forints and include value added tax, but do not include delivery costs. The Service Provider reserves the right to change the product price and delivery fee.
25.2.2. Placing the product in the cart: The Buyer places the selected product in the virtual cart by clicking the “ADD TO CART” button. Placing the product in the cart does not create a payment obligation. After placing the product in the cart, the Buyer has the option to place additional products in the cart. The cart automatically calculates the total amount of the order.
25.2.3. Viewing the contents of the cart: During the order process, it is possible to view and modify the contents of the cart. If the cart does not contain the quantity intended to be ordered, this can be modified in the “QUANTITY” column. After modification, it is necessary to update its contents by clicking the “UPDATE CART” button. If the cart contains the appropriate products in the appropriate quantity, and the Buyer does not wish to place any additional products in it, the Buyer must click the “PROCEED TO CHECKOUT” button.
25.2.4. Providing billing and delivery data: During the order, billing-related data must be provided, including first name, last name, address (country, postal code, city, street, house number, telephone number, e-mail address). If the billing and delivery details are different, the checkbox “SHIP TO A DIFFERENT ADDRESS?” must be selected. When providing the order details, it is possible to select the delivery and payment method of the product. Any information related to the order may be entered in the “NOTES” text box.
25.2.5. Finalizing the order: If, during the review of the order, the Buyer finds everything correct, the Buyer is obliged to tick the box “I have read and accept the General Terms and Conditions”, and finalizes / sends the order by pressing the “ORDER” button.
25.3. Payment and Delivery
25.3.1. Time of payment: the time of payment for products is the day on which, based on the Buyer’s payment initiated by bank card, the purchase price and the delivery cost are credited to the Service Provider’s bank account. In the case of cash on delivery, it is the time when the Customer receives the product and pays its price together with the delivery cost.
25.3.2. Payment methods:
bank card payment (Mastercard, Maestro, Visa)
qvik (payment within seconds without a bank card)
simplepay (payment through an intermediary payment system for online purchases)
cash on delivery (the purchase price of the product and the delivery cost are paid to the Service Provider upon delivery of the product)
Payment steps:
1. By clicking the “Payment” button, you are redirected to the payment page, where you initiate the transaction by entering your bank card details.
2. Processing of the transaction begins in the banking processing systems.
4. The Buyer receives notification of the payment result by e-mail, and is also redirected to the Service Provider’s website.
25.3.3. Delivery: In the case of purchase by credit or bank card, delivery is subject to providing the data on the order interface, paying the total amount, which also includes the delivery cost, and specifying the delivery address on the order interface if it differs from the billing address. Delivery is carried out by GLS courier service and Magyar Posta. During delivery, the courier service contacts the Customer regarding delivery.
The delivery cost varies depending on the weight of the ordered product, which the system calculates when the order is finalized. HUF.
The Service Provider arranges home delivery of the product within ten days following the date of purchase.
25.3.4. Method and conditions of cancelling the order
You may change your order until the product is handed over to the courier service. In this case, please call +36 70 743 7773 or write to booking@bandls.hu. For reference, please provide the order number included in the confirmation e-mail.
25.4. Conclusion of the sales contract: In the case of purchase in the Webshop, by placing the order in accordance with these GTC, the Buyer makes a purchase offer, and the sales contract between the Service Provider and the Buyer is concluded by confirmation of this offer. The concluded contract shall not be considered a written contract; the contract is concluded by an electronic legal statement. The automatic order confirmation e-mail sent by the Online Store shall not be considered acceptance of the offer. Acceptance, by which the sales contract between the parties is concluded, occurs when the Service Provider sends an e-mail with the subject “Order confirmed / accepted” to the Customer’s electronic mailing address.
25.5. Checking the order: the Customer may check the details of the order in the automatic confirmation sent by the Webshop to the Buyer’s e-mail address. The order is registered under the order number included in the confirmation.
25.6. Correction of data entry errors
Before closing the order process, the user can always go back to the previous phase, where the entered data can be corrected. If you find an error after sending the order, please contact our colleagues using any of the contact details specified in Section 1.1 of these GTC or under the https://bandls.hu/#kapcsolat menu item.
25.7. Invoicing
The Service Provider sends the invoice for the ordered product to the e-mail address provided by the Buyer.
25.8. Right of withdrawal
The Service Provider has the right of withdrawal if an order has been confirmed for a product that is out of stock. In the event of withdrawal, the Service Provider sends its statement to the Buyer to the e-mail address provided by the Buyer.
The Customer has the right to withdraw from the purchase within 14 days without giving reasons and to return the products. In the event of return, the delivery cost shall be borne by the Buyer. The Buyer is obliged to arrange the courier service, pay the delivery fee, and return the product within the deadline. Return within the deadline means that the product is handed over to the courier service within 14 days following delivery. If the 14th day falls on a non-working day, the withdrawal period expires on the following working day. A further condition of withdrawal from the order is that the Customer notifies the Service Provider of the withdrawal by e-mail at booking@bandls.hu, and must send their withdrawal statement in that e-mail. In the withdrawal statement, the Customer must specify the order number, the invoice serial number, and the bank account number to which the refund is expected. The withdrawal statement is available here.
In the event of withdrawal, the Customer is obliged to ensure that the product(s) are returned in the original packaging, without quantity or quality defect / damage. The Service Provider may claim compensation for depreciation resulting from use exceeding the use necessary to determine the nature, properties and functioning of the product.
The Buyer may not exercise the right of withdrawal if the product cannot be returned after opening following delivery for health protection and/or hygiene reasons, or in the case of products made according to individual requirements.
25.9. Refunds
The Service Provider is obliged to refund the purchase price of the goods by bank transfer within 14 days following receipt of the products returned by the Customer and the qualitative and quantitative inspection thereof. If the Buyer also paid a delivery cost in connection with the order, that amount shall not be refunded by the Service Provider.
26. Implied warranty, product warranty and guarantee
26.1. Implied warranty: In the event of defective performance by the Service Provider, the Buyer may enforce an implied warranty claim (repair or replacement) against the Service Provider in accordance with the rules of Act V of 2013 on the Civil Code.
With regard to the distributed product (wine), repair is impossible; therefore, the replacement of the product or a proportionate reduction of the consideration may be requested, or, if the Buyer does not wish to use either of these options, the Buyer may withdraw from the contract. In the event of withdrawal, the original condition must be restored, meaning that the Buyer returns the ordered product and the Service Provider refunds its purchase price. The Buyer is entitled to switch from the chosen implied warranty right to another, the cost of which shall be borne by the Customer.
The Customer is obliged to notify the defect immediately after discovering it. In the case of a contract between a consumer and a business, a defect communicated within two months from the discovery of the defect shall be deemed to have been communicated without delay. The Buyer may no longer enforce implied warranty rights beyond the two-year limitation period calculated from the performance of the contract. Within six months from performance, the enforcement of an implied warranty claim has no condition other than notifying the defect, provided that the Buyer proves that the product was purchased from our company. However, after six months from performance, the Buyer is obliged to prove that the defect discovered by the Buyer already existed at the time of performance.
26.2. Product warranty: In the event of a defect in a movable item, the Buyer may enforce the right specified in Section 26.1 or a product warranty claim. As a product warranty claim, only replacement of the defective product may be requested; due to the nature of wine, repair in the event of defective performance is impossible. A product is defective if it does not meet the quality requirements in force at the time it was placed on the market or if it does not have the properties included in the description provided by the Service Provider.
A product warranty claim may be enforced within two years from the placing on the market. After this deadline, this right is lost. A product warranty claim may be exercised exclusively against the manufacturer or distributor of the movable item. In the case of enforcing a product warranty claim, the Buyer must prove the defect of the product.
The Service Provider is exempted if it can prove that:
i) it did not manufacture or place the product on the market within the scope of its business activities, or
ii) according to the state of science and technology, the defect was not recognizable at the time the product was placed on the market, or
iii) the defect of the product results from the application of legislation or mandatory official regulations.
It is sufficient to prove one reason for exemption. Implied warranty and product warranty claims may not be enforced at the same time, in parallel with each other.
26.3. Guarantee: In view of the nature of our products, the Service Provider does not provide a guarantee.
27. Complaint handling and enforcement options
27.1. Complaint handling: The Buyer may report comments and objections relating to the product, purchases in the Online Store, or the Service Provider’s activities through the Service Provider’s customer service contact details. The Service Provider’s customer service contact details are as follows:
Customer service postal address: 3525 Miskolc, Cserhát utca 48, 1st floor, door 2
Customer service telephone number: +36 70 743 7773
Customer service e-mail address: booking@bandls.hu
The Buyer may communicate their complaint to the Service Provider verbally or in writing. The Service Provider examines the verbal complaint immediately and remedies it as necessary. If the Buyer does not agree with the handling of the complaint, or the immediate investigation of the complaint is not possible, the Service Provider shall immediately take minutes of the complaint and its position regarding it, and shall provide one copy thereof:
i) on site to the Buyer in the case of a verbal complaint communicated in person;
ii) in the case of a verbal complaint communicated by telephone or by using another electronic communications service, to the Consumer no later than at the same time as the substantive response specified in the section concerning written complaints.
The Service Provider shall respond to the written complaint in writing and on the merits within thirty days of its receipt and shall take action to communicate the response. The Service Provider shall give reasons for its position rejecting the complaint.
27.2. Further enforcement options
In the case of contracts concluded between the Service Provider and a Buyer qualifying as a consumer, the following enforcement options are available to the Buyer:
i) Filing a complaint with the consumer protection authority: in the event of an infringement by the Service Provider, the Buyer has the option to file a complaint with the consumer protection authority, which decides on the initiation of consumer protection proceedings based on the assessment of the complaint.
ii) Conciliation body: in relation to the quality and safety of the product, the application of product liability rules, the quality of the service, and the conclusion and performance of the contract between the parties (consumer dispute), the Buyer has the option to turn to a conciliation body; the Service Provider undertakes to cooperate in the conciliation body proceedings.
iii) Possibility of turning to court: the Buyer may turn to court in order to enforce claims arising from a consumer dispute. A Buyer qualifying as a consumer may also bring a claim arising from their contractual relationship with the Service Provider before the court competent according to their domestic place of residence or, failing this, their domestic place of stay.
28. Online dispute resolution
The European Commission has launched a new platform that makes it easier for consumers and traders to resolve disputes related to online purchases. If a problem arises with a product or service ordered online, they can fill in the complaint form in three simple steps by clicking on the following link: https://webgate.ec.europa.eu/odr
29. Delivery errors
Complaints related to delivery: The Service Provider assumes full responsibility until receipt of the goods. If the product is defective or damaged, the Service Provider is obliged to replace or supplement it within 5 working days at its own cost. After receipt of the goods, we are unable to accept complaints related to delivery.
30. Privacy statement
30.1. In the course of its activities, the Service Provider considers the protection of personal data to be of paramount importance. The personal data provided to it are always processed in compliance with the applicable laws, their security is ensured, and the Service Provider takes the technical and organizational measures and establishes the procedural rules necessary to comply with the relevant legislation.
30.2. In the course of its activities, the Service Provider uses the users’ data exclusively for contract conclusion, invoicing, and its own advertising purposes within the meaning of the Data Protection Act.
30.3. The detailed data processing notice is available on our website under the “Privacy Notice” menu item (https://bandls.hu).
30.4. By concluding the accommodation service contract, you accept that you have read and understood the above terms and rules and agree with the provisions contained therein. The GTC may be amended in the future, and the Service Provider shall publish such amendment on the accommodation website, and shall also place the valid and effective GTC at the designated place of the accommodation.
Villány, 01 January 2026
Business and Leisure Services Kft.
Beáta Masa
Managing Director
Ágnes Vetési-Szabó
Company Manager